SAP Knowledge Base Article - Public

1205130 - Error: "This document could not be opened. It does not appear to be a Crystal Reports document"

Symptom

  • Error: "This document could not be opened"
  • When attempting to open a report in Crystal Reports, it displays the error:

    "This document could not be opened. It does not appear to be a Crystal Reports document"

    or it displays the following error:

    "This document could not be opened."
     
    Error01.png

Environment

  • Crystal Reports XI
  • Crystal Reports XI R2
  • Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013 

Reproducing the Issue

  1. In Crystal Reports, attempt to open an existing report, it then displays the error:
      
         "This document could not be opened"

Cause

  • There are at least two parameters with identical names in the report and one is unused.
  • Crystal Reports version 9 had a product defect allowing identical names for parameters, this issue was resolved and it is now no longer possible to have 2 parameters with the same name. And if it occurs, it is unfotunately not possible to open the report in Crystal Reports.

Resolution

  • To resolve the issue, open the report in Crystal Reports version 9 and delete the unused parameter with duplicated name.

Keywords

CR, duplicate parameter name , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports XI ; SAP Crystal Reports XI R2