SAP Knowledge Base Article - Public

1204702 - Error Message : "Server Busy" while starting Crystal Reports.

Symptom

Error Message : "Server is Busy" while starting Crystal Reports.

Reproducing the Issue

  1. Start Crystal Reports XI Release 2
  2. Error:  "Server busy.  This action cannot be completed because other program is busy. Choose 'Switch to' to activate busy program and correct the program."
  • Crystal Reports XI Release 2

Cause

  • Crystal Reports is checking for updates.

Resolution

Follow the steps given below to resolve the issue.

  1. Click Start | Run and in the open combo box type "regedit".
  2. In the Registry Editor browse to the following path:

\HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\DisableCheckForUpdates

  1. The DisableCheckForUpdates entry has a default string value of empty string (""). Change the value of this key to "1" which will disable the Update Service on Startup.
  2. Also, browse to the following path:

\HKEY_CURRENT_USER\SOFTWARE\Business Objects\Suite 11.0\Crystal Reports\CheckForUpdates

  1. Create a key with the name "DisableOnStartUp" and set its value to "1".
  2. Close registry editor.

Keywords

Server is busy , 7813421 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2