SAP Knowledge Base Article - Public

1203491 - Error: "Excel is busy. Please close Excel" when importing file to Crystal Xcelsius

Symptom

When attempting to import a Microsoft Excel file to Crystal Xcelsius, the following error message appears:

"Excel is busy. Please close Excel".

When Task Manager is checked, Excel is not running.

Cause

This behavior occurs for the following reasons:
  • An Excel add-in function uses the Automatic library. This causes a conflict as Crystal Xcelsius communicates with Excel through the Automatic library.
  • An anti-virus application prevents communication between Crystal Xcelsius and Excel.
  • Crystal Xcelsius attempts to import a non-Excel spreadsheet file. 

Resolution

  1. Remove or Disable any Excel add-in
  2. Disable the anti-virus software
  3. Use a file saved in XLS format

Keywords

Crystal Xcelsius, Xcelsius, Excel, busy, error, Excel is busy, Please close Excel , 6864655 , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.5