How to uninstall and re-install Business View Manager.
To do so, complete all of the following steps:
Roll back (uninstall/remove) all the patches and the Service Packs which you have installed on your server in the reverse order of their respective installations. If you had installed a Service Pack(a) then Fix Pack(b) and then the next Service Pack(c), then unistall Service Pack(c) then Fix Pack(b) and then Service Pack(a).
In Control Panel, click Add/Remove Programs.
Select BusinessObjects Enterprise XI Release 2 and click Change.
This will open the BusinessObjects Enterprise XI Release 2 Setup Window. Click Modify and then click Next.
On the next window in Select Features open the drop down for BusinessObjects Enterprise, on Client components choose BusinessView Manager, and then select Entire features will be unavailable. Click Next and proceed with the unistall.
For installation of Business View Manager repeat the above steps, except in step 5, choose entire features will be installed on the local hard drive and proceed with the installation of Business View Manager.
Re-install all the Patches and the Service Pack to bring it back to the same patch level.
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SAP Crystal Reports XI ; SAP Crystal Reports XI R2