1202043 - Garbage characters in viewer (any viewer) and when printed to printer.

SAP Knowledge Base Article - Public

1202043 - Garbage characters in viewer (any viewer) and when printed to printer.

Symptom

Garbage characters in viewer (any viewer) and when printed to printer.

Cause

NA

Resolution

When the application is distributed to a client site, in this case using a Kyocera Mita KM-4230 KX printer, the view of the report displays garbage characters on the screen.  This garbage is also printed. If the printer driver is changed to HP IIIsi, everything works fine.

This particular printer driver had a setting in the preferences to turn off the device fonts that are turned on by default. Once this was removed, the report viewed and printed correctly. When the application is distributed to a client site, in this case using a Kyocera Mita KM-4230 KX printer, the view of the report displays garbage characters on the screen.  This garbage is also printed. If the printer driver is changed to HP IIIsi, everything works fine.
This particular printer driver had a setting in the preferences to turn off the device fonts that are turned on by default. Once this was removed, the report viewed and printed correctly.

Keywords

garbage characters, viewer , 5906328 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2