1199371 - Error: "Crystal Reports has encountered a problem and needs to close. We are sorry for the inconvenience." when printing subreport

SAP Knowledge Base Article - Public

1199371 - Error: "Crystal Reports has encountered a problem and needs to close. We are sorry for the inconvenience." when printing subreport

Symptom

When opening a subreport and clicking Print, the following error message appears:

"Crystal Reports has encountered a problem and needs to close. We are sorry for the inconvenience."

Cause

This is a known issue with Crystal Reports XI. This issue has been assigned Track ID ADAPT00293454.

Resolution

To resolve this issue, install Fix Pack 2.7. For more information, visit the Critical Hot Fixes and Fix Packs page.

Keywords

subreport printing , 3512342 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2