1198786 - Crystal Reports Viewer XI installation terminates unexpectedly

SAP Knowledge Base Article - Public

1198786 - Crystal Reports Viewer XI installation terminates unexpectedly

Symptom

The Crystal Reports Viewer XI Setup dialog box disappears after clicking the Next button and the installation terminates.

Cause

The behavior occurs because there is a previous version of Crystal Reports Designer (version 10) installed on the same computer.

Resolution

Remove any older versions of Crystal Reports Designer prior to installing the Crystal Reports Viewer XI.

Keywords

3747930 , KBA , BI-OD-CR , CrystalReports.com , Problem

Product

SAP Crystal Reports XI