SAP Knowledge Base Article - Public

1198660 - Error message "Visual C++ Runtime Library"" in Crystal Reports

Symptom

The colour of texts in fields cannot be formatted within any Crystal Reports and the error message of "Visual C++ Runtime Library: Runtime Error. Program c:\Program Files\Business Objects\Crystal Reports 11\crw32.exe. This application has requested the Runtime to terminate it in an unusual way. Contact Support team... " is received.

Cause

This issue happens because the installation of Crystal Reports has not been successful, despite a message stating that it has been  successfully installed.

Resolution

Follow the knowledge base article c2017464 to manually uninstall Crystal Reports and reinstall it again.

Log in to the operating system as Administrator after the install. Any any Anti-virus programs and other spyware programs activated in background for other applications need to be stopped as well.

Keywords

format, colour, text, error message, Visual C++ Runtime Library, Runtime Error , 2955323 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2