SAP Knowledge Base Article - Public

1197851 - Error: "Insufficient key" when viewing a Crystal report on a Windows 64-bit Vista computer

Symptom

When attempting to load or /view the report on a Windows 64-bit Vista computer, the following error message appears:
 
"Insufficient key".

Cause

This error message appears when incorrect MSM or 32-bit Crystal runtime files are used for distributing Crystal Runtime files to a Windows 64-bit Vista machine.

Resolution

For distributing Crystal Runtime files to a Windows 64-bit Vista machine, a separate merge modules (Crystal runtime files) is available for 64-bit machines.

 

To download the 64-bit Crystal Runtime files:

 

"http://support.businessobjects.com/communityCS/FilesAndUpdates/cr_net_2005_mergemodules_mlb_x64.zip.asp"

Keywords

64-bit, Vista, Insufficient key , 3919222 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports, version for Visual Studio .NET 2005 ; SAP Crystal Reports, version for Visual Studio .NET 2008 ; SAP Crystal Reports, version for Visual Studio .NET 9.1