1196815 - Red 'X' appears in place of toolbar buttons when viewing report in a .NET web application using assemblies from Crystal Reports XI Release 2

SAP Knowledge Base Article - Public

1196815 - Red 'X' appears in place of toolbar buttons when viewing report in a .NET web application using assemblies from Crystal Reports XI Release 2

Symptom

When viewing a report in a .NET web application using assemblies from Crystal Reports XI Release 2, toolbar buttons appear as red 'X's.

 

Cause

Red 'X's appear because of one of the following reasons:
  • Missing crviewer115 folder
  • Missing virtual directory for the crviewer115 directory
The folder must be under the aspnet_client\system_web\2_0_50727\crviewer115 folder, and a virtual directory pointing to this folder must exist under the web site.

Resolution

Complete these steps depending on whether you are using the default or custom web site in IIS:
 
Default web site 
  1. If the folder does not exist, reinstall Crystal Reports XI Release 2 or the installation package built with the merge modules.
  2. If the virtual directory does not exist under the default web site, create it in IIS and point it to the crviewer115 folder.
- OR -
 
Custom web site 
  1. Copy the crviewer115 folder from aspnet_client\system_web\2_0_50727 to the directory of the custom web site.
  2. In IIS, under the custom website, create a virtual directory pointing to the crviewer115 folder in the directory of the custom web site.

Keywords

.NET , 3205904 , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , Problem

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2