SAP Knowledge Base Article - Public

1196596 - Unable to install Service Packs and Hot Fixes on Crystal Reports XI

Symptom

Crystal Reports XI is installed on your computer and you need to install Service Packs and/or Hot Fixes. When the setup.exe is run, the installer shows a dialog that says "Backing Up Files" and then quits with no other messages.

Resolution

In order to install Service Packs and/or Hot Fixes, follow these steps:

1. Close all programs.

2. Delete all the files and folders from the following directory:

C:\program files\common files\install shield\professional\runtime

3. Install the Service Packs and/or Hot Fixes.

Keywords

Backing Up Files, Unable to install Service Packs and Hot fixes , 2143732 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports XI ; SAP Crystal Reports XI R2