SAP Knowledge Base Article - Public

1186343 - Error: "Detail: Failed to load database information the database crdbodbc.dll could not be loaded"

Symptom

In Crystal Reports 10, when you click Database > Verify Database or export a report to an Excel file, the following error message appears:
"Detail: Failed to load database information the database crdbodbc.dll could not be loaded."

Resolution

In order to resolve this issue, manually uninstall Crystal Reports 10 by following the directions in Note 1216945.

Keywords

crdbodbc.dll, Verify Database, Excel export , 158797 , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Bug Filed

Product

SAP Crystal Reports 10.0