1183868 - How to modify the Start Page in Crystal Reports?

SAP Knowledge Base Article - Public

1183868 - How to modify the Start Page in Crystal Reports?

Symptom

  • How to modify the Start Page?
  • How to change the information displayed in the Start Page of Crystal Reports or Crystal Reports for Enterprise?

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
           
  • Crystal Reports for Enterprise 4.0
  • Crystal Reports for Enterprise 4.1
  • Crystal Reports for Enterprise 4.2

Cause

  • For Crystal Reports, there are two files for the Start Page:
         
    • start.html
      • This file is loaded when an internet connection is present and downloads online content "Highlights", "Key Resources" and "eLearning"
          
    • offline.html
      • This file is loaded when an internet connection is NOT present and displays message "INTERNET CONNECTION NOT DETECTED"
         
          
  • For Crystal Reports for Enterprise, the Start Page file name is: startpage_<language>.html

Resolution

  • Customization of the Start Page is not supported by SAP Product Support, but you can modify the content of the Start Page by following the steps below:
           
    • For Crystal Reports:
          
      1. Close Crystal Reports.
            
      2. Open the folder corresponding to your version of Crystal Reports:
              
        • Crystal Reports 2011, 2013 and 2016:
          • C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\Start Page\en 
                       
        • Crystal Reports 2008:
          • C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\Start Page\en    
                           
      1. Modify the connected version by editing start.html using a text editor such as Notepad and saving the file.
          
      2. Modify the disconnected version by editing offlinestart.html using a text editor such as Notepad and saving the file.
          
      3. Turn off the online content when connected by renaming start.html  to start.html.old and copying offlinestart.html to start.html
          
      4. When Crystal Reports is opened, the new start page will appear.
               
                   
             
    • For Crystal Reports for Enterprise:
        
      1. Close Crystal Reports for Enterprise.
          
      2. Open the configuration folder which by default is:
            
        • C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for Enterprise XI 4.0\configuration
            
      3. Place an html file named: startpage_<language>.html such as startpage_en.html in the configuration directory.
          
      4. When Crystal Reports for Enterprise is opened the startpage_en.html page will be loaded as the start page.
          
        NOTE: This is new functionality for Crystal Reports for Enterprise 4.1 and is not supported in Crystal Reports for Enterprise 4.0

Keywords

Start Page, CR, CR4E, CRE, CR for Enterprise , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , How To

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016