The dunning process does not include open items for which the payment method is direct debit.
Reproducing the Issue
- Customers supposed to be dunned are paying by direct debit.
- A use case can be that payments are generated for some customers who are paying by direct debit. Some of this payments are not completed due to insufficient funds on your customers' accounts hence related invoices are no longer cleared and appear as open items on the customers' account monitor.
- Go to the Receivables work centre.
- Go to the Periodic Tasks view then Dunning Runs sub-view.
- Create a new dunning run, activate it and schedule it to be performed immediately.
- Refresh Dunning Runs view. Select your dunning run executed, go to Execution Details zone and open the dunning run Logs.
In the logs no dunning document is found for open items which are supposed to be paid by direct debit.
By default the dunning run does not look through open items which are planned to be paid by direct debit.
When you create the dunning run the Include Direct Debit Indicator has to be checked.
KBA , SRD-HR-TLM , Time and Labour Management , Product Enhancement