3255665 - SAP Analytics Cloud tenant configuration and troubleshooting

This document aims to provide information about how to configure the SAC tenants in order to access them from SAP Analytics Cloud, add-in for Microsoft Office.

SAP Analytics Cloud, add-in for Microsoft Office

In SAP Analytics Cloud, add-in for Microsoft Office product, tenants with the standard domain hcs.cloud.sap can be used without any additional configuration. However, tenants of domains sapanalytics.cloud and hanacloudservices.cloud.sap must be manually configured by the Microsoft365 administrator.

For the step-by-step of how to configure tenants with a non-standard domain, like sapanalytics.cloud and hanacloudservices.cloud.sap, refer to chapter "Tenant Configuration".

Troubleshooting:

1. Open the PowerShell and connect to your Microsoft365 tenant by running the command Connect-OrganizationAddInService and authenticate with a Microsoft365 administrator;
2. Run the following command: Get-OrganizationAddInOverrides -ProductId 8a512e2b-c04e-4c06-9235-11b6cd59f584
3. Confirm that your SAC tenant URL(s) is listed in "AppDomains" in the output, like in the example below:
   
   
   
   
4. Confirm that the add-in was centrally deployed by following the steps below:
1. Go to Excel Insert -> Office Add-ins / My Add-ins;
2. Go to ADMIN MANAGED and confirm that the add-in is there as shown below:
   
   
   
   Note: If the user loaded the add-in directly from Store, the add-in will appear under "MY ADD-INS" tab as shown below. In this case, it must be removed and deployed via "ADMIN MANAGED" in order to apply the tenant configuration.
   
   
   
   

SAP KBA 3085993 - Troubleshooting guide for SAC, add-in for MS Office

tenant, configuration, logon, disabled, howto, add-on, excel, blank, blank page , KBA , LOD-ANA-OF , SAP Analytics Cloud, add-in for Microsoft Office , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , How To

SAP Analytics Cloud, add-in for Microsoft Office all versions