SAP Knowledge Base Article - Public

3254051 - Crystal Report crash when connecting to Oracle 18c, and adding a Table containing Memo

Symptom

  • Crystal Reports crash when adding a Table.
  • When connecting to Oracle 18c, and adding a Table containing a Memo, Crystal Reports stop responsing. 

Environment

  • SAP Crystal Reports 2020
      
  • Oracle 18c

Reproducing the Issue

  1. Install Crystal Reports ( 64bit )
  2. Install and configure the 64bit Oracle 18c client.
  3. In Crystal Reports, create a new report, and connect to Oracle via an ODBC connection.
  4. Select a Table containing a Memo field containing null value.
  5. Click Finish. Crystal Reports crash.

Cause

  • Issue with the Oracle 18c client when the Memo field contain a NULL value.

Resolution

  • Install and configure one of the following 64bit Oracle Client:
    • Oracle 19c
    • Oracle 12c 

Keywords

CR, 64bit CRW, 64bit Oracle 18c client, crash, memo, null , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2020