SAP Knowledge Base Article - Preview

3221714 - The Messaging Activity does not display the "Customer" or "Mobile" number

Symptom

  • The Messaging activity is not displaying the "Customer" or "Mobile" number
  • The "Customer" or "Mobile" number is blank

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Sales
  • SAP Cloud for Service 

Product

SAP Cloud for Customer core applications 2205

Keywords

SMS, phone, to, cell, mobile, empty , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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