3200388 - How to add custom queries to the Tickets List

• You would like to know how to create custom queries found in the Tickets List
• This KBA will walk you through the steps needed to start the process

• SAP Cloud for Customer
• SAP Cloud for Service

1. Go to Services -> Tickets
2. At the top-left there are Ticket Queries, such as "My Tickets", "All Tickets" etc, but you would like to create a custom query

Configuration

1. Go to "Services" > "Tickets" and click the Filter icon to invoke the Advance Search option
2. Enter the parameters for the new query, and perform the search
• If you cannot find the desired filter, then check KBA 3200407
• If the attribute is a default one, it can be added
3. Once the results are what is expected, select "Save Query As"
4. In the popup box, you can give the query a name, and opt to make it your default query
5. Select Save. A new query is created, and it appears in your default selection drop down list

• Create and Organize Queries
• 3021981 - Ticket Access Restriction Based on Service Category or Catalog
• 3153606 - How to Filter Any field with Blank Value
• 2778547 - The Party Field as Service and Support Team is Missing in the Advance Search of Ticket
• 2740814 - Advanced Filter For Registered Products In Ticket Does Not Show All Values
• 3200407 - Some filter options such as Service Category and/or Territory is/are not available in the Tickets List Advance Search

Advance search, Filter options missing, Service Category option missing, Adding a custom query, search , KBA , LOD-CRM-SRP , Service Request Processing , Problem