3199297 - External mail providers blocking mails from Recruiting - Recruiting Management

Recruiting mails (interview, candidate communication, triggered, status, etc.) are being triggered from SFSF but are not being delivered to external candidates.

SAP SuccessFactors Recruiting Management

This behavior is most likely being caused by the recent increase in security requirements imposed by mails services, like gmail, yahoo, etc. Those services are blocking our SFSF mails because the way our mails works, in which SFSF servers sends mails on behalf of customer's mail servers.

A more detailed explanation on the security part can be found on KBA 2087468 - Emails Blocked or Not Delivered Due to Spam Filters, Spoofing, Bombing (mass mail), IP Address Allowlists

To avoid those blocks customers can setup security measures on their ends, similar to a digital authorization for specific servers to send mails on behalf of their servers.

To set it up, customer's IT team can set any of the two options available, SPF or DKIM.

Any of these 2 technologies will act as an authorization for SuccessFactors servers to send mails on Behalf of the customer.

Customer will need to reach out to their Internal IT to evaluate which is the best option for them, SPF or DKIM.

You can also find more info on the setup of any of those 2 on KBA 2688533 - DKIM or SPF | SAP SuccessFactors Email Security
 

2688533 - DKIM or SPF | SAP SuccessFactors Email Security

2087468 - Emails Blocked or Not Delivered Due to Spam Filters, Spoofing, Bombing (mass mail), IP Address Allowlists

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