SAP Knowledge Base Article - Preview

3156554 - CTI Integration Options with SAP Cloud for Customer (Service and Sales)

Symptom

  • Customers would like to know what kind of options are there to integrate a CTI (Computer Telephony Integration) with C4C (Cloud for Customer Sales or Service)
  • How does the integration work
  • What to expect with the integration
  • Can the integration work with any CTI provider?


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Environment

  • SAP Cloud for Service
  • SAP Cloud for Sales
  • SAP Contact Center

Product

SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2108 ; SAP Cloud for Customer core applications 2111 ; SAP Cloud for Customer core applications 2205 ; SAP Contact Center, on-premise edition 7.0

Keywords

CTI, Contact Center, Avaya, Integration, C4C. Cloud for Sales, Cloud for Service, Computer Telephony Integration, , KBA , LOD-CRM-LA , Live Activity , CRM-CCI , Contact Center Infrastructure , LOD-CRM-SBS-AC , Agent Console Add-on , How To

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