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SAP Knowledge Base Article - PublicSymptom
You notice that, after enabling the Agent Desktop feature, your regular Live Activity pane stopped working.
Environment
SAP Cloud for Customer
Cause
Once the Agent Desktop feature is enabled, it will work as a substitute of the regular Live Activity pane, as the incoming calls will be displayed in Agent Desktop UI.
Resolution
This is the system expected behavior.
Keywords
Live Activity, Call, Service, C4C, Cloud for Customer, Agent, Desktop, Agent Desktop, Not Working, Pane, , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-LA , Live Activity , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
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