3125929 - Customer Insights Add-On Activation in SAP Cloud for Customer

This KBA explains how to activate the Customer Insights add-on in your SAP Cloud for Customer solution

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP Cloud for Customer

A separate license (Intelligent Sales Add-on) is required before you can add Customer Insights to a project. 
Please follow the below steps to enable the Customer Insights add-on in your system:

1. Go to the Business Configuration work center.
2. Go to the Implementation Projects view.
3. Edit Project Scope.
4. Go to the 4th steps Questions.
5. Go to General Business data->Business Partners->Handling of Business Partners.
6. Enable the scoping question "Do you want to use Customer Insights in your cloud solution?".
7. Click Next and then Finish.

Note: If required license (Intelligent Sales Add-on) has not been purchased then system will throw an error message while finishing the project.
Error: Customer Insights is unavailable.

In case of further information regarding license, we request you to please contact your Sales Executive to understand how to get required license.

SAP Help Document - Intelligent Sales Add-On for SAP Sales Cloud
SAP Help Document - Dynamic Visit Planning
3168539 - Intelligent Sales Execution Add-On Activation in SAP Cloud for Customer
3136885 - How To Activate Dynamic Visit Planning (DVP) 
3202971 - How to Activate Relationship Intelliegence Add-On in SAP Cloud For Customer

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions