Symptom
On the logon Screen you click "Forgot Password" but you do not get the temporary password by mail.
Environment
- SAP Business ByDesign
- SAP Cloud for Customer
Reproducing the Issue
Click the password forgotten hyperlink in the logon Screen
maintain your e-mail address of your business user and submit. You never get a mail.
Cause
Your business user is locked. SAP will not send out a temporary password if a business user is locked. Only unlocked User will get a temporary password mail.
Resolution
Ask your Key user or Administrator to unlock your User.
See Also
KBA 3166479 - Temporary Password does not arrive by E-Mail
Keywords
Password forgotten, Unlock User, Password , KBA , AP-RC-OUT , Output Management , LOD-CRM-ADM , Administration UI , Problem