3058601 - How To Check Soft Purge or (Hard or Permanent Purged ) Users

How To Check Soft Purge or (Hard or Permanent Purge) user

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

 

The Data Inspector tool is designed for professional user to check raw data for troubleshooting purposes. As of now, the tool shows the technical data mostly.

📌 Target User

The intended target roes for this tool are:

• Customer System Administrators
• Customer Implementation Team
• Partner Implementation Team
• SAP Customer Support Team
• SAP Engineering Support Team

The Data Inspector tool is not designed for the following roles since it contains technical data and not easy to understand:

• HR Manager
• Employee (Business User)

📌 Point #1: How to Assign the permission for Data Inspector

⚠️ NOTE: ***To implement this solution or workaround, access to the Provisioning page is necessary. As a customer, you don't have access to Provisioning. To complete tasks in Provisioning, contact your implementation partner or Account Executive. For any non-implementation tasks, contact Product Support.***

Since the Data Inspector is base on OData API: Make sure the "Disable OData API" is unchecked. Customer Action: Customer must provide a written approval for below task (Disable OData API is unchecked)

📌 Step 2: RBP Permissions for OData Metadata

Make sure the following 2 OData metadata released permissions have been assigned:

• Under: Manage Integration Tools
• Access to OData API Metadata Refresh and Export 
• Access to OData API Data Dictionary

📌 Point #3 (Optional) Refresh the OData API Metadata in Admin Center.

The OData API Metadata refresh will be executed by background job periodically. In case we cannot see the latest metadata, we can trigger it manually from here. Using OData Inspector Permission for OData Inspector: 2589774 - MDF Object Definition to DB Sync or Refresh Metadata Cache

Assign the Data Inspector permission to a role:

• Go to: Manage System Properties > Data Inspector 

📌 Point #4: Check Soft or Permanent Purge User

After permission assignment, we can find it in Admin Center under:

• Option 1. Company Settings --> Data Inspector
• Option 2. Tool Search --> Data Inspector

📌 Point #5 How to Check Data in Data Inspector

• Entity: Choose the Entity we want to check. It could be a table, or system info.
• Filter Criteria: We can filter the data based on conditions, like: Equals, Doesn't Equal, Contains, Greater Than, Less Than, etc.
• Data Table
• The data will be shown in pages. In the following screen shot, it shows the first page containing 200 records.
• We can download the data to local computer.

1️⃣ Check: Example: Soft Purge  User will displayed in Data Inspector Tool

 

2️⃣ Check Example: Hard or Permanent Purge  User will not displayed in Data Inspector 

 

📌 FAQ - Additional Information

Q) Purge order steps for Employee Central User?

A) The steps to be executed for these requests are:

1. Customer / Consultant: check if User is EC user : 2584658 - How to Check if a User is an EC User using the Integration Center 
2. Customer / Consultant. Terminate the user Via MSS (UI) or 2511979 - Employee Central: How do I Terminate employees via Import?
3. Customer / Consultant. Terminate the Manager Only Via MSS (UI) 
4. Download UDF “Admin Center --> Employee Export” and verify that Terminate user has been set to inactive
5. Customer / Consultant: Purge the user with Data Retention Management tool. ⚠️ View: 2545988 - How to Purge/Delete users in SuccessFactors 

Purge order: Always Soft Purge then Hard or Permanent Purge  and 2545988 - How to Purge/Delete users in SuccessFactors

Q) Purge User are reportable?

A) Soft, Hard or Permanent Purged users are not reportable (Expected behavior)

Q) Purged User can be viewed on UDF file?

A) Soft or Hard or Permanent Purged users cannot be Viewed on UDF file aka Employee Export file  (Expected behavior)

Q) Is it possible to re-activate purged users which have been soft purged using the legacy purge inactive user Data Retention Management Purge or Data Retention Time Management Purge?

A)  Yes, A Soft purge is when the user is still existing at the Database level. ⚠️ View : 2392094 - Re-activate a Purged User Via employee Import Feature

• 2615360 - Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users
• 2618726 - Syncing the country/region of Company between Employee Central and the SuccessFactors Platform
• 2589774 - How to clear Metadata Framework (MDF) Cache
• 2511979 - Employee Central: How do I Terminate employees via Import?
• 2749427 - Unable To Permanently Purge user after a Soft Purge
• 2545988 - How to Purge/Delete users in SuccessFactors  
• 2657326 - Data Retention Time Management: Person and Employment Purge Object FAQ 
• 2584658 - How to Check if a User is an EC User using the Integration Center 
• 2324204 - How to retrieve inactive employees via Integration Center?
• 2461415 - Delete Concurrent Employment
• 2392094 - Re-activate a Purged User Via employee Import Feature
• 2596758 - Soft Purged Users Report

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SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM all versions