SAP Knowledge Base Article - Public

3052305 - C4C Settings Commbox Integration

Symptom

This document shows all the necessary settings that need to be performed on Cloud for Customer (C4C) to use the Commbox Integration.

Please notice that to use this integration you need to reach out to the Commbox Partner.

More details can be seen at the KBA 3048459

Environment

SAP Cloud for Customer

Resolution

In order to configure the settings in C4C, please follow the below steps:

1.png

2.png

3.png

4.png

5.png

PS: This document was designed based on the Commbox documentation "SAP C4C Tenant Installation" , all credits to the Commbox Team.

Keywords

Tickets; CTI; Live Activity; Social Media; Omnichannel; Whatsapp; SMS; Video; Chat; , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions