Symptom
- SAP SuccessFactors Recruiting now proactively reminds organizations when their career site's SSL certificate needs to be renewed.
- Is it possible to edit the SSL Certificate Renewal Reminders templates
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Marketing
Resolution
Reminder Types
- Email Notification: CSB administrators can enable a switch Enable SSL Notification for specific users to receive email reminders as follow:
Example of Email Notification Template
Subject |
Your SSL certificate is expiring for your SAP SuccessFactors public career site |
Body Text |
Dear SAP SuccessFactors Recruiting Career Site Builder user, Your public career site SSL certificate is expiring in X days. If you let your SSL certificate expire, visitors to your site see a security warning and are blocked from going to your site altogether. Please ask the person responsible for SSL certificates to go to Career Site Builder > Tools > SSL Certificates soon to start the self-service renewal process there. Regards, SAP SuccessFactors Recruiting Services This is an automated e-mail. Please do not reply. |
Note with the productive release 2H2022 ,the SSL certificate expiration email reminders are improved with additional details that help administrators identify the specific Recruiting career site certificate that is set to expire.
The email reminders now include the following details:
-
RCM Company ID
-
Career Site Builder Site ID
-
Site Name
-
Career Site URL
How to I Unsubscribe Email Notifications
Customers will have to opt-out if they want to by going into CSB > Users > Roles > Admin Users and they will have to disable the switch Enable SSL Notification for the desired user.
NOTE: we are aware this can be a lengthy task when a lot of users should not have this notification. There are two internal enhancement request in progress to address this, one to introduce a mass disabling option and one to give each user the option to unsubscribe from this notification. No release date has been communicated yet.
- Pop-up Message: Career Site Builder automatically displays a pop-up reminder about the pending expiration when anyone logs in as follow:
Expected Behavior
- Email Notification is triggered (90 days, 60 days, 30 days, 7 days) before the certificate expiration:
- Pop-up banner will be shown to all the users with access to Site Configuration menu in CSB if the certificate is going to expire in less than 90 days:
- Scenario 1: A pop up Banner will show with options to Remind me Later or Don't show this message again the message (show me the message next time I log in);
- Scenario 2: If the users click on Don't show this message again so the banner will not show next time they log in.
NOTE : It is currently not possible to customize the notification template of the SSL Certificate Renewal Reminders for Career Sites . This notification is system generated.
Note the pop up banner logic picks this expiry date from the database and compares to the current date to decide if the banner should be shown or not. This tasks runs once a day at 5 AM server time.
If your SSL has been renewed please wait until the next day before contacting support.
See Also
Keywords
SSL, Renew, Notification, Popup, RMK-24272, RMK , KBA , LOD-SF-RMK-CER , Certificate Renewal, IP Address, Domain , LOD-SF-RMK-CSB , Career Site Builder , Product Enhancement
Product
Attachments
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