SAP Knowledge Base Article - Public

3008983 - You are Unable to Find the Return to Supplier Document under Invoice Entry screen

Symptom

You have created a return to supplier document and it has been released. When you want to invoice it in supplier invoicing work center, you are unable to find the document.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Supplier Invoicing work center
  2. Select Invoice Entry view
  3. Select option " All Returns to be Invoiced" from the drop-down
  4. Search with the Return ID
  5. No documents are displayed.
  6. Go to advanced filter
  7. Search with the return ID-> No records found

Cause

Once the return to supplier(RTS) is created, the system sends a message to Outbound Delivery Processing, this makes the RTS available in Delivery Proposals to create the Return To Supplier Outbound Delivery.

It's really only when the associated Outbound Delivery gets released that the Supplier Invoice Request (SIR) is created in backend which makes it available for invoicing, making it visible in the Invoice Entry Screen. Hence, Invoicing is basically done with respect to delivery document.

The invoice Entry Screen is based on the supplier invoice request which is based off the Outbound Delivery.

This means that the supplier invoice request's base document ID will be the "Return to Supplier Delivery ID", not the Return to Supplier itself.

Resolution

Hence, the return filter works based on the relevant outbound delivery ID.

See Also

 https://blogs.sap.com/2016/05/18/return-to-supplier-processing/

Keywords

return to supplier, outbound delivery, invoice entry, Return to Supplier Delivery ID, return to supplier not found , KBA , return to supplier not found , invoice entry , return to supplier delivery id , outbound delivery , AP-RTS-RTS , Return To Supplier , How To

Product

SAP Business ByDesign all versions