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2971034 - Adding Subaccount in SAP Cloud Connector Fails with Error 417 "An authorization problem occurred when downloading the configuration"

Symptom

In the SAP Cloud Platform (SAP CP) Cloud Connector, when adding the subaccount associated with your SAP Analytics Cloud (SAC) system (tenant), the following error occurs:

  • 417 An authorization problem occurred when downloading the configuration. Check the spelling of the subaccount name, user, and password. See ''Log And Trace Files'' and in particular ljs_trace.log for details. Consult SAP note 2461997 for possible remedies.

20200918_143425.png

In the Cloud Connector trace log (ljs_trace.log) file, the following error occurs:

2020-09-18 14:34:18,148 +0800#ERROR#com.sap.scc.ui#http-bio-8443-exec-4#          #SCC handshake failed: 401 — Unauthorized
com.sap.scc.servlets.SccHandshakeException: SCC handshake failed: 401 — Unauthorized
    at com.sap.scc.cert.HttpCertificateManagementService.processRequest(HttpCertificateManagementService.java:140)
    at com.sap.scc.cert.HttpCertificateManagementService.executePostRequest(HttpCertificateManagementService.java:118)
    at com.sap.scc.cert.HttpCertificateManagementService.signCertificateForSCC(HttpCertificateManagementService.java:78)
    at com.sap.scc.ui.SubaccountControl.applyConfig(SubaccountControl.java:149)
    at com.sap.scc.ui.SubaccountControl.createSubaccount(SubaccountControl.java:102)
    at com.sap.scc.servlets.ConfigurationServlet.addAccount(ConfigurationServlet.java:1410)
    at com.sap.scc.servlets.ConfigurationServlet.dispatch(ConfigurationServlet.java:183)
    at com.sap.scc.servlets.ServletUtilities.service(ServletUtilities.java:42)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:848)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.sap.scc.ui.rt.UTF8Filter.doFilter(UTF8Filter.java:23)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:604)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:165)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:452)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1201)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:654)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:319)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:836)


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Environment

  • SAP Analytics Cloud (on AliCloud CN40 landscape)
  • SAP Cloud Connector
  • SAP Connectivity service

Product

SAP Analytics Cloud 1.0

Keywords

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