Symptom
You would like to add an additional e-Mail Address to the output e-mail of a document as CC or BCC.
Environment
SAP Business ByDesign
Cause
There are 2 ways to setup new e-mail addresses as To, Cc or Bcc for a business document:
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By editing the output settings of the document and manually adding the e-mail addresses.
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By inserting the e-mail addresses in the recipient business partner communication settings.
Resolution
For the first option of inserting the addresses manually for a single document, follow the steps below (in these steps, we will take as an example a Sales Order document):
- Go to the Sales Orders work center.
- Enter the Sales Orders view.
- Search and open the concerned document.
- Click on the View All button.
- Click on You Can Also.
- Click on Edit Output Settings.
Here you will be able to insert new recipient e-mail addresses for this particular document.
For the second option of setting up additional recipient addresses on the business partner level, which ensures that all documents sent to a particular business partner will also be sent to the desired additional e-mails, follow the steps below (in these steps, we will take as an example an Account):
- Go to the Account Management work center.
- Enter the Accounts view.
- Search and open the respective Account.
- Navigate to the Communication tab.
- Enter the the Collaboration sub tab.
- Select the respective Business Document for which the output rule is being set up (for example, Sales Order Confirmation).
- Ensure that in the below section, Output Channel Settings, the channel is selected as E-mail.
- A new table will appear below, where you can add an e-Mail address and define the recipient Type, such as Cc or Bcc.
Keywords
Output, Selection, Supplier, Account, PO, SO, Quote, Service, Order , KBA , AP-RC-OUT , Output Management , How To