SAP Knowledge Base Article - Preview

2907110 - Customer Contact Details in Ticket Are Not Automatically Refreshed

Symptom

You have changed the Contact Details of an Account and noticed that the change was not reflected to the Tickets created for this Account.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions

Keywords

Ticket ; Contact ; Details ; Update ; Refresh ; Automatic ; Email ; Phone ; Mobile , KBA , LOD-CRM-SRP , Service Request Processing , How To

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