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SAP Knowledge Base Article - PreviewSymptom
You configured your B2B Channel in Cloud for Customer system, however, tickets are not getting created when sending e-mails to the defined address.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
B2B; E-mail; Inbound; Service; Ticket; Service Request; Scoping; Business Configuration; C4C; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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