2897900 - Facets Not Available in Contracts Despite Being Marked Visible via Adaptation

You cannot see the Sales Quotes or Sales Orders facet on a Contract, despite the facets being marked as visible. On another contract you do not see the Ticket facet, despite that being set to visible via Adaptation.

SAP Cloud for Customer

1. Go to the Contracts work centre view.
2. Open any contract.
3. Enter Adaptation mode.
4. You see, that the facet 'Sales Quote' / 'Sales Orders' are marked as visible, but they are not displayed in the UI. 

5. However, you do see the Tickets facet.
6. When you open a different contract, you see the 'Sales Quote' / 'Sales Orders' facets, but not the 'Tickets' facet. 

1. Sales Contract as well as Sales Quotes/ Orders need to be scoped in the system.
2. You are checking a Service or Sales contract, respectively. On a Service contract you have the Tickets facet visible, but not 'Sales Quote' / 'Sales Orders'. Vice verca, in a Sales contract you have 'Sales Quote' / 'Sales Orders' visible, but not Tickets.

Both Sales and Service contracts are built on the same framework. Therefore, in Adaptation mode, you see all options available. The actual visibility, however, is object type dependant.

1. Make sure that you have the necessary scoping active.
2. Depending on contract type - Sales/ Service - the different facets will be available if marked visible. This is the expected system behaviour. 

You can find out easily if a contract is of type sales or service by making the ‘Type’ column visible for the OWL.
You can then filter by type.

• KBA 2875434 - Feed Facet Not Visible in Contracts
• KBA 2811229 - Sales Contract Not Available in Sales Quote

Fehler UI-Anpassung, Vertrag, Angebot, gray, grey, Fiori, Adaptation , KBA , LOD-LE-CQP , Customer Quote Processing , AP-RC-UIF , C4C UI Framework , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions