2874979 - CRM Scenario: Service - Fixed Price in Sales Order

Symptom

This Knowledge Base Article will explain how Service - Fixed Price item type works in sales order.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Business ByDesign

Resolution

Case 1: With Time Recording

Enable the scope in Business Configuration: Edit Project Scope>Questions>Sales>Selling Products and Services>Sales Orders

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1. Release the sales order, the status changes to Open.

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2. Release to Service Execution.

The status of the sales order changes from Open to In Process. Service status of order line changes to Released.

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3. Confirm Service Execution.

Copying referenced sales order item ID 3696-10 for service confirmation is not possible as it is enabled for time recording.

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Since Time Recording for Sales Order has been activated, the assigned Service Performer need to accomplish time recording in his/her time for respective Sales Order.

4. Log in as delicate service performer via Home Work Center>Self-Services Overview>Edit Time Sheet>Add Time Entry

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Actions> Release

Back to respective Sales Order> Document Flow>A service confirmation has been automatically generated with status Finished.

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The Delivery Status of the sales order item changed from Not Started to In Process.

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5. Complete Service Execution

Delivery Status changed from In Process to Finished.

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6. Invoice the Sales Order invoice request.

Since the item type is Service - fixed price, it’s necessary for delicate service performer to record time for business usage while the fixed price will be copied from Sales Order directly to Customer Invoice regardless the actual time costing.

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Back to respective Sales Order, it is now Completed.

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Case 2: Without Time Recording Enabled.

1. Release Sales Order.

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2. Release to Service Execution.

The status of the sales order changed from Open to In process, and item line service status changed to Released.

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3. Confirm Service Execution.

In the New Service Execution, you can input the actual duration spent in Service Delivery.

You will get a warning message says “Item 10: Fulfilled quantity is greater than ordered quantity” if the value you’ve input is greater than the original value in Sales Order.

But this won’t block you from completing the service process.

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4. Release Service Confirmation with Order Completion.

Back to the respective Sales Order and check Document Flow.

Service Confirmation has the status Finished but no Service Confirmation Invoice Request has been created. This is because that the item type is Service - fixed price, the invoice request will be based on Sales Order but not Service Confirmation.

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