2834640 - Return to Supplier Document not Available for Credit Memo Creation in Supplier Invoice Entry View

You have created return to supplier document along with actual outbound delivery document. However the return document does not available for credit memo creation in the Invoice Entry view under Supplier Invoicing work center.

SAP Business ByDesign

1. Go to the Supplier Invoicing work center
2. Go to the Invoice Entry view
3. Select the query All Returns to be Invoiced
4. Select the relevant Return to Supplier document
5. No records found

In order to create a credit memo, user can go to advanced filter and search based on purchase order ID. Then you will get the return to supplier document. Further if you go to actions button on the Invoice Entry screen, you can see that Add to List button is enabled, meaning some user has removed the return to supplier document from the list so that you can add now back to the list.

Note:

1. You need to search the corresponding Outbound Delivery ID instead of the Return to Supplier ID for searching. 
2. If Supplier Invoice is not posted with reference to the Return to Supplier document, system will not allow you to create credit memo because return quantity will not be available for posting a credit memo. The follow-up decision which you have entered in the return to the supplier document has no bearing on Credit Memo creation in Invoice Entry view.

1. Go to the Supplier Invoicing work center
2. Go to the Invoice Entry view
3. Select the query All Returns to be Invoiced
4. Select Filter and search based on Purchase Order ID
5. You will get the Return to Supplier document for Credit Memo creation
6. Select New Credit Memo button and Post the document

[Enter your See Also here...]

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