Symptom
You create a sales order but the delivery block field is grayed out.
Environment
SAP Cloud for Customer
Reproducing the Issue
-
Go to the Sales work center.
- Go to the Sales Orders view.
- Click New.
- Fill in the relevant information.
- Click Save and Open.
- Observe: The Delivery Block is grayed out.
Cause
The Document Type used in the sales document is not the one maintained in the Business Configuration.
Delivery Block is a read-only field in C4C. The value of this field is set in ERP and is visible in C4C after the order has been replicated.
Resolution
-
Go to the Business Configuration work center.
- Go to the Activities List.
- Search for Accounts.
- Open the Sales Document Order Block Assignment.
- Maintain the Document Type to fit your business scenario.
- After the order has been replicated the field will be set.
Keywords
Sales, Block, Order Block, Delivery Block , KBA , LOD-LE-CQP , Customer Quote Processing , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions