Symptom
- When uploading a PDF in PDF Form in Onboarding and error message shows "Attached pdf does not pass the validity check."
- Check Box now populating in form of candidate
Environment
SAP SuccessFactors Onboarding 1.0 - All Versions
Reproducing the Issue
Cause
Resolution
For Live Customer(s)
If you do not have Adobe Acrobat DC software, you may request to regenerate your PDF Form Template to support by providing a PDF with complete form fields. Please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via Support case. In addition, follow the template when creating an case and provide the needed information below.
- Subject: KBA 2820184 - Regenerate PDF Form Template
- Component: LOD-SF-OBD-SCR
Problem Description:
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For Implementation Partner(s) and Consultant(s)
Please request to your management to install Adobe Acrobat DC as this is the recommended PDF editor
See Also
2088892 - How to Grant Support Access to SuccessFactors Support Staff
Keywords
CheckBox , Multiple questions selection , offboarding , exit survey form, Onboarding, multiple, selection, Adobe, Acrobat, DC, PDF, Editor, Xchange, Check Box, Field, Export Value, Name , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem