Symptom
- Time stamp error when trying to access I9 Reverification Activity
- One of the 4 standard Corporate Structure level is missing
Environment
SAP SuccessFactors Onboarding 1.0 - All Versions
Reproducing the Issue
When opening an I9 Reverification Activity of employee, time stamp error shows.
Cause
The panel I9R_ReverificationNot is tightly linked to the 4 standard Corporate Structure Level. If one of the 4 is missing, time stamp error is received when trying to complete Reverification Notification Step.
SAP Standard Corporate Structure Level
- Company (DivCode)
- Division (LocDistrict)
- Department (LocNum)
- Location (DeptCode)
Resolution
For Live Customer(s)
We have 2 workarounds to rectify the error, see below on how to make the changes in your system.
Workaround 1: Create a Custom Panel (I9R_ReverificationNot)
- Disable the 'I9R_ReverificationNot' panel, see KBA 2819642
- Re-create 'I9R_ReverificationNot' as a User Defined Panel under Reverification Notification Step, see below details to assist you on creating the panel
- Data Keys and Display Keys
- Advanced Conditions
- Required Fields
- Notifications
The 'I9R_ReverificationNot' panel is not associated to any system notifications
Workaround 2: Corporate Structure Level
Ensure that the below standard corporate structure levels is present in the application
- Company (DivCode)
- Division (LocDistrict)
- Department (LocNum)
- Location (DeptCode)
Tried above resolution and it still won't work, try contacting support below.
Contact SAP SuccessFactors Cloud Product Support
Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support case. In addition, follow the template when creating an case and provide the needed information below.
- Subject: KBA 2819128 - Timestamp Error Shows When Trying to Access I9 Reverification
- Component: LOD-SF-OBD-I9
Problem Description:
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Keywords
Enable, Disable, I9R_ReverificationNot, Standard, Panel, Compliance, I9 Reverification, COSR-172082, ONB-24275, ONB-25055, Corporate Structure, Level , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem