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SAP Knowledge Base Article - PublicSymptom
When you create a Visit in SAP Cloud For Customer, it automatically gets synchronized to Google Gmail calendar via Groupware server side integration.
After this same Visit is synchronized to Gmail, an unwanted automatic e-mail is sent to the contact from the Google Gmail calendar.
Environment
SAP Cloud For Customer
Cause
The contact was added as an attendee, so that's how the application behaves and can't be changed.
Resolution
To avoid meeting invites from being sent by Gmail, the user should not add contacts as attendees in SAP Cloud For Customer.
If a contact is listed only in "Contacts" related items list, the contact will not be added as an attendee of the meeting in Gmail and the invite will not be sent.
See Also
KBA 3138352 - Visit Invites Are Automatically Sent - How To Stop Automatic Determination of Attendees
Keywords
Groupware; Gmail Add-In; Server Side; Calendar; Appointment; Visit; Appointments; Visits; , KBA , LOD-CRM-GW-SRV , Server side groupware intergration , Problem
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