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SAP Knowledge Base Article - PreviewSymptom
When creating a new Ticket using the Copy function, not all the attachments that were available in the source Ticket are taken over to the new Ticket.
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Environment
SAP Cloud for Customer - Service
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Attachment Ticket Copy , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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