SAP Knowledge Base Article - Public

2794889 - Change Requests for Recruiting Marketing Sites Delivered by Product Support - Recruiting Marketing

Symptom

  • Configuration changes supported by Cloud Product Support.
  • Changes support by Partners and/or Professional Services team.

Environment

SAP SuccessFactors Recruiting Marketing (RMK)

Resolution

Career Site Builder RMK sites

Cloud Product Support do not perform any kind of configuration and customization in any RMK Career Site powered by Career Site Builder.

The configuration is available for customers and partners as a self-service resource in the tool. Refer to Career Site Builder Administration for more details.

Non CSB RMK Sites

Customers that have custom RMK site not built with Career Site Builder can submit a Cloud Product Support case specifying the changes they would like to perform on their career site. SAP Professional Services Web Dev team will analyze the request and determine if such changes can be done via a support case or if it would require a service order to proceed. Refer to the KBA 2268766 - SCR Software Change Requests for Recruiting Marketing Sites - Recruiting Marketing.
Note that migrations from legacy site to CSB are not handled by Support. Customers must engage a partner or Professional Services via their account team and SSEM.

Command Center

Command Center is the RMK backend. This tool is only accessible by partners, SAP Professional Services consultants and Cloud Product Support.

Customers can request via Cloud Product Support cases the following change requests:

Change Request Details
Site Reload Not supported after release 1H2021. Refer to KBA 3053742 on how to do this in Career Site Builder (CSB). 
Communication

Support ends with release 1H2021 and feature was deprecated with 2H2021. Job alerts feature can be enabled/disabled in CSB > Site Settings > Site Information tab.
Marketing Central

Vendor groups creation and assignment. (Support ends with release 1H2021 and feature was deprecated with 2H2021)
Advanced Analytics

Status mapping additions
Media team requests

Source additions, Media intake calls, Job Distribution Consultation (Organic Network), std XML feed creation (for contracts signed before the Q4 Release 2019, after that PS must be engaged directly. Services change applies to all services contracts signed after December 6th of 2019.
Update Job Posting URL

Request to update the RMK Job Posting URL (Support ended with release 1H2021.)
Disable RMK Website

Request to Disable RMK website when you need to re-design it. In case you have an Implementation Partner, they can perform this action.

Provisioning

Customers can request via Cloud Product Support cases the following change requests:

Change Request Details
Company Settings

Request to enable Career Site Builder in Provisioning. This only applies to Customers with legacy career sites (not built with CSB) who need to grant users access to CSB to access the Career Site Admin Settings to self serve with the SSL Certificates feature.
(Note there is no need to enable CSB in Command Center to have access to the Career Site Admin Settings, permissioning Manage CSB is enough)
For any other use case such as RMK implementations, this step should be done by Professional Services or an Implementation Partner. Support will not configure the integration with RCM. Enabling CSB should be part of the implementation.
Company Settings

Request to enable Job Marketing (prereq to AA recruiting Interface) Note this will only be done by support for customers who already had AA implemented and are transitioning to the new Recruiting Interface. Any new implementations must be handled by Partners or Professional Services. ( via paid engagement)
Provisioning 

Managing Recruiting> Configure Recruiting Marketing Datacenter URL

  • Remove extra character
  • Adjust the URLs after an instance refresh where the preview environment configuration wasn't restored properly

Service provider Settings > Recruiting Marketing Settings

  • Restore Security Key if there issues after an instance refresh
regarding the  fullfeed

Customers can request Product Support to run the fullfeed (job type: sync all external job postings.

If you have had an instance refresh recently or are implementing ICS (Internal Career Site Powered by CSB), please provide authorization to make all jobs inactive in RMK before running the fullfeed. This will guarantee that the RMK instance will have no inconsistencies in terms of job postings.

If the fullfeed (sync all external job postings) was deleted by the refresh process then this job will need to be recreated.  If a partner is engaged they can recreate the job. If there is no longer a partner engaged, a case can be submitted to Product Support to request this providing authorization and a job owner (username).

Apply with LinkedIn 2.0

Product Support does not implement this feature. The feature can be configured in Career Site Builder > Tools > Social Apply and does't require a Site Reload anymore.

Any change requests that are not described in this KBA are out of scope of Cloud Product Support and should be handled via paid Professional Services Team via SSEM or our extensive global Partner network.

See Also

 3124504 - Disable RMK website temporarily to re-design the layout - Recruiting Marketing

Keywords

SCR, Change, Configuration, RMK, Recruiting , KBA , LOD-SF-RMK-SCR , Website software change request , How To

Product

SAP SuccessFactors Recruiting all versions