Symptom
- We are trying to enable the DRTM Purge permissions but they are not saving.
- After I checked the permission "Create DRTM Data Purge Request" & "Approve DRTM Data Purge Request" in Role Based Permissions (RBP), then save the RBP role, the permission was not saved when re-opened in RBP.
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Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Go to Admin Center;
- Search for Manage Permission Roles;
- Select the role you need to grant the access and hit “permission”;
- Select "Create DRTM Data Purge Request" & "Approve DRTM Data Purge Request";
- Save the changes;
- Check the role once again, you will find that the permissions were not saved.
Cause
This is caused by a Data Issue:
- In these instances, the two permissions "Create DRTM Data Purge Request" & "Approve DRTM Data Purge Request" are missing in permission table in database
- Therefore it will not save the permission in RBP role, the configuration will not take effect
Resolution
Note: To resolve this issue, you will need to engage your Partner or CPS as the solution requires access to Provisioning which customers do not have access to.
- Logon to Provisioning, choose your Company
- Navigate to Managing Job Scheduler
- Click the link: Create New Job
- In the “Create New Job “ Page, fill in the parameters to be able to save permission Manage Data Purge -> Create DRTM Data Purge Request successfully.
- Job Name: (any text which can identify this job)
- Job Owner: (usually the system admin / super user)
- Job Type: Company Schema Upgrade Job
- Rerun Options: add_permission_for_retention_based_purge_creation.xml
- Occurrence: Once
- Click button: Create Job
- Navigate to “Manage Scheduled Jobs” page
- Run the job
- Find the job just created
- Click “Select” button in the "Actions" column
- Click “Run it now”
- Repeat step 3 to step 9 and create another job to save permission Manage Data Purge -> successfully.
- Job Type: Company Schema Upgrade Job
- Rerun Options: add_permission_for_retention_based_purge_approval.xml
- Navigate to “Monitor Jobs” page
- Monitor until the job status is “Completed”
- Once job is completed please try saving Manage Data Purge Permissions in respective role once again.
Notes:
- It can take some time to update in the instance, please give at least one hour before reporting the issue with Support.
- If even after running the jobs, the Permissions are still not saved, please go to Provisioning > Company Settings > Refresh "Refresh RBP Permission Configuration".
See Also
2615360 Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users
Keywords
unable not able to save permission "Create DRTM Data Purge Request" RBP SF SuccessFactors DRM retention , KBA , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT-DRM , Data Retention Management , LOD-SF-SBP , SAP Best Practices for SuccessFactors , How To