SAP Knowledge Base Article - Public

2676650 - EC Alerts and Notifications: Deletion of record used to trigger an Alert (Alert is Pending)

Symptom

  • "No data" displays while access the Alert under Take Action from the Home Page tile
  • This alert is no longer valid because the source data was deleted. Please click Done to remove the alert

Environment

Employee Central

Reproducing the Issue

  • When an Alert is triggered and then the corresponding record (for example Job Information record that triggered the alert) has been deleted from the system, and then when trying to access the corresponding Alert from the  "Take Action" tile on the Home Page, the Take Action pop-up loads but displays the text "No data"
  • When viewing the Take Action tile, Alerts are displayed with "This alert is no longer valid because the source data was deleted. Please click Done to remove the alert"

Cause

The record that triggered the corresponding Alert has been deleted (for example the JOb Info record that triggered this Alert has been deleted).

Resolution

Pre-1808: The text "No data" would display in the Take Action pop-up.

Post-1808: The message "This alert is no longer valid because the source data was deleted. Please click Done to remove the alert" is displayed instead.

 

job info alert 3.PNG

 

Keywords

alert triggered job data deletion, alert triggered comp data deletion, alert triggered emp info data deletion, [[MY_TOKEN]], [[SUBJECT_USER]], [[EVENT_REASON]], [[EFFECTIVE_DATE]], No data, ec alert , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions