2670974 - I9AlienWorkUntilDate update request or Trigger Reverification

Symptom

Assignee entered incorrect information in candidates Alien Work Until Date;
Or above date was not entered or available in Onboarding process, then leading to the Reverification activity not being triggered

Environment

SAP SuccessFactors Onboarding

Cause

Incorrect Information.

Resolution

Kindly submit a ticket with SAP Cloud Product Support via SAP One Support Launchpad, our compliance team will verify first before proceeding on your request.

Please follow the template below when creating a case.

Subject: Need to Correct Alien Work Until Date - [InsertNameofCandidate]

Component: LOD-SF-OBD-I9

Problem Description:

Reason for Correcting Alien Work Until Date

[Insert why?]

Affected Candidates (Full Name)

[Insert First Name Last Name]

Username for Support Access (Read the agreement below)

[Insert First Username]

May we have your approval for accessing your system environment to continue the request? (Reply with your confirmation and username to access, refer to KBA listed below)

With your approval, accessing your system environment, you agree to the actions we will take below.

Review the data of affected users and compare it to those who are working as expected.
Capture screenshots/record screen clips of the issue.
Analyze your system configuration

To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

NOTE:

SAP Cloud Product Support needs to confirm first with the compliance team before proceeding with your request.

@Support team : please check Internal Memo

Keywords

Alien, Work, Until, Date, I9AlienWorkUntilDate, US I-9, Incorrect Date, Wrong Date, Incorrect Information, Trigger Reverification

, KBA , LOD-SF-OBD , Onboarding , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product