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SAP Knowledge Base Article - PreviewSymptom
You adapted Ticket Routing Rules columns, but not all of them are displayed in the decision table configuration.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket Routing Rules, Service and Social, Missing Columns, Adapt Columns , KBA , adapt columns , ticket routing rules , missing columns , LOD-CRM-SRP , Service Request Processing , LOD-CRM-BRF , C4C BRF Configuration , Problem
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