Symptom
- Newly created users cannot logon to SAP Analytics Cloud (SAC).
- The following error message appears:
"It seems your profile is not configured for this system." - The system uses the default authorization page (accounts.sap.com).
- The system uses an e-mail address for SAML User Mapping.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP Analytics Cloud
- SAP Cloud Identity
Reproducing the Issue
- Create a new user.
- Try to logon following the steps in the e-mail sent by system.
- Notice the error.
Cause
- The ID is case sensitive. The user ID, email, or Custom SAML user mapping must have an exact match between the SAML identity provider (IDP) and SAC.
- For example, if the email returned by the SAML IDP is user@company.com and the email used in SAC is User@company.com, the mapping will fail because the username is capitalized in SAC but is lower case in the IDP.
Resolution
- Make sure that the system uses e-mail addresses for the SAML User Mapping.
- Logon to the SAC system with the system owner ID.
- Go to the Security > Users screen in SAC.
- Click export on the upper right-hand corner.
- Open the downloaded user.csv file and review the e-mail addresses for the SAML_USER_MAPPING column.
- Check the e-mail address on the IDP side (accounts.sap.com) for the user that cannot logon. (In our case it is user "b b").
- Change the e-mail address in SAP Analytics Cloud to match the e-mail address in the IDP.
For example, change B.b@example.com to b.b@example.com. - The logon will work afterwards.
See Also
- 2418513 - It seems your profile is not configured for this system message after logging into SAP Analytics Cloud
- 2824009 - Some users get the error "It seems you profile is not configured for this system" when logging into SAP Analytics Cloud configured with Custom SAML Authentication
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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