Symptom
User receives ICS attachment when withdraw from Scheduled Offering. However, all settings are configured to receive only calendar invite.
Environment
SuccessFactors Learning Management System
Reproducing the Issue
-
Create a scheduled offering
- Navigate to the user side and enroll this test user on the scheduled offering. This will trigger enrollment notification with calendar invite.
- As a user, withdraw from the scheduled offering.
- Withdraw notification will be triggered with ICS attachment, not calendar invite.
Cause
The VCAL template for the unenrollment notification was customized.
Resolution
Use the default VCAL template for the unenrollment notification template. To check how to use the default template, please follow KBA 2458858.
See Also
2474393 - Learning : Rules for Calendar Invites and ICS Attachments
2458858 - How to revert back a VCAL Template to the default
2458840 - How to revert back a Notification Template to the default
Keywords
VCAL, ICS, LMS triggers ICS, not able to disable ICS, calendar invite , KBA , LOD-SF-LMS-NOT , Notifications , Problem