Symptom
The price is not being shown in the Library for the classes.
Environment
SuccessFactors Learning Management System (LMS)
Reproducing the Issue
First in the Admin side:
- Go to the class;
- Click Purchasing tab;
- Set Purchasing Option to "Charge to Buyer's Authorized Account Code";
- Apply Changes;
- Go to Pricing tab and set a Price for the class;
- Click on Save and perform "Master Inventory Price Change Propagation" to updated the price in all the libraries associated to the class;
Then in the User side:
- Search the item related to the Class;
- Click in More;
- Click in Offerings;
- The price won't be shown next to the available seats.
Cause
There is a setting in System Configuration that is disabled.
Resolution
For correcting this behavior follow the below steps in the LMS Admin side:
- Go to System Admin->Configuration->System Configuration;
- Edit the FINANCIAL file;
- Find the "showPricingInternalUsers" and set it to true (it will look similar to "showPricingInternalUsers=true"), this setting is related to the Internal Users of the system;
- You can also check the "showPricingExternalUsers" setting, which is related to the External Users, and set it to true;
- In the end use the "Apply Changes" button to confirm the changes.
See Also
2222191 - Class Price is not displayed in Catalog-LMS
2228338 - Remove Pricing Information from Class
Keywords
Class, Price, Published Price, library, Catalogue, showPricingInternalUsers, showPricingExternalUsers, true, false, Financial, Setting , KBA , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS-CAT , Catalog , Problem
Product
SAP SuccessFactors Learning all versions