SAP Knowledge Base Article - Public

2561671 - Price for Class not shown in Library

Symptom

The price is not being shown in the Library for the classes.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

First in the Admin side:

    1. Go to the class;
    2. Click Purchasing tab;
    3. Set Purchasing Option to "Charge to Buyer's Authorized Account Code";
    4. Apply Changes;
    5. Go to Pricing tab and set a Price for the class;
    6. Click on Save and perform "Master Inventory Price Change Propagation" to updated the price in all the libraries associated to the class;

Then in the User side:

    1. Search the item related to the Class;
    2. Click in More;
    3. Click in Offerings;
    4. The price won't be shown next to the available seats.

Cause

There is a setting in System Configuration that is disabled.

Resolution

For correcting this behavior follow the below steps in the LMS Admin side:

  1. Go to System Admin->Configuration->System Configuration;
  2. Edit the FINANCIAL file;
  3. Find the "showPricingInternalUsers" and set it to true (it will look similar to "showPricingInternalUsers=true"), this setting is related to the Internal Users of the system;
  4. You can also check the "showPricingExternalUsers" setting, which is related to the External Users, and set it to true;
  5. In the end use the "Apply Changes" button to confirm the changes.

See Also

2222191 - Class Price is not displayed in Catalog-LMS

2228338 - Remove Pricing Information from Class

Keywords

Class, Price, Published Price, library, Catalogue, showPricingInternalUsers, showPricingExternalUsers, true, false, Financial, Setting , KBA , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS-CAT , Catalog , Problem

Product

SAP SuccessFactors Learning all versions