Symptom
When editing a Trend portlet (Performance, Potential, Objective, Competency, Custom1 and Custom2), the information recently added is not saved to the portlet.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP SuccessFactors Succession Management
- SAP SuccessFactors Employee Profile
Reproducing the Issue
- On Employee Profile, edit a trend portlet;
- Add a new rating;
- Click "Save";
- The changes are saved successfully, but the recent added rating is not saved:
Cause
This issue may be caused due to a misconfiguration of the Background element in the XML code of your instance.
Each Trend element has a specific feedback type that should be configured in these background portlets. When using a different feedback-type, the system does not recognize the source of the rating and does not save the changes applied to this portlet.
The supported feedback-type for each trend portlet is as follows:
- sysOverallPerformance = 8
- sysOverallPotential = 7
- sysOverallObjective = 6
- sysOverallCompetency = 5
- sysOverallCustom1 = 27
- sysOverallCustom2 = 28
Resolution
To resolve this issue, it is necessary to go through a Configuration Change Request in the XML code of your instance, to correct the feedback-type of these Trend elements. Thus, you would need to contact your Implementation Partner or open an case with Cloud Product Support.
Partners & Support Only:
The feedback-type should follow the numerical specification for each trend element and the type-id should be an unique value in the XML code:
<background-element id="sysOverallPerformance" type-id="31" scale-id="Performance" feedback-type="8">
<background-element id="sysOverallPotential" type-id="32" scale-id="Potential" feedback-type="7">
<background-element id="sysOverallObjective" type-id="33" scale-id="Objective" max-entries="50" feedback-type="6">
<background-element id="sysOverallCompetency" type-id="34" scale-id="Competency" max-entries="50" feedback-type="5">
<background-element id="sysOverallCustom1" type-id="35" scale-id="Custom1" max-entries="50" feedback-type="27">
<background-element id="sysOverallCustom2" type-id="36" scale-id="Custom2" max-entries="50" feedback-type="28">
Keywords
ratings not saved updated people profile employee profile v12 feedback-type sysOverallPerformance = 8 sysOverallPotential = 7 sysOverallObjective = 6 sysOverallCompetency = 5 sysOverallCustom1 = 27 sysOverallCustom2 = 28 , KBA , LOD-SF-EP-TRD , Trend Elements , LOD-SF-SCM , Succession Management , LOD-SF-SCM-POD , Home Page, Pods and Portlets, To Do List , Problem