2558488 - Dunning Run not Creating Dunning Items for Customer Accounts

You are executing a dunning run, nevertheless you notice that dunning proposals are not being created.

1. Go to the Receivables work center.
2. Go to the Dunning Runs view
3. Create or Schedule an execution.
4. Once the run finishes, go to the Dunning view.

You see that no dunnings have been created for a given customer account.

The concerned customer account has the payment method set as Direct Debit in the master data. Once this is set, the system only duns the open items upon a specific flag as set in the dunning run.

In the job log of the dunning run, you may also see a message as follows: 'Direct debit agreement exists ABC, business partner DEF' (ABC represents the company code, DEF represents the Business Partner ID).

In order to dun customer accounts that have direct debit set, you need to create the dunning run with the checkbox flagged. The following steps apply:

1. Go to the Receivables work center.
2. Go to the Dunning Run view.
3. Create a new run.
4. Flag the checkbox Include Direct Debit.

You complete the Dunning Run. The Error Message no longer appears.

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