SAP Knowledge Base Article - Public

2546981 - Security Key - Troubleshooting Tips - Recruiting Marketing

Symptom

  • Error in Recruiter SSO
  • Error Real-time Job Sync.
  • When attempting to open the CSB Admin Tool you are redirected back to the instance home page.

Environment

SAP SuccessFactors Recruiting Marketing (RMK)

Cause

Security Key is not set correctly.

Resolution

  • Ensure that the Security Key follows the rules:
    • At least 20 and no more than 28 characters long
    • At least one upper and lower case letter
    • At least one numeric character
    • At least one special character/punctuation
    • Do not use any ambiguous characters ( { } [ ] ( ) / \ ' " ` ~ , ; : . < > ), as the system is not able to understand these and will break the integration.
  • Ensure the security key is created using a password generator tool, so it will make sure all security requirements will followed.
  • Ensure that the Security Key is the same in Career Site Builder > Settings > Site Configuration > Site Integrations and in Provisioning > Service Provider Settings > Recruiting Marketing Settings. (For security reasons, the Key will be cleared after saving each time.)
  • Ensure that the Security Key is unique (not used in another instance).

See Also

  • 2430188 - While Accessing Manage Career Site Builder the System Redirects to the Home Page - Recruiting Marketing
  • 2446886 - User cannot access Career Site Builder from Admin Center - Recruiting Marketing
  • 3007565 - Manage API Credentials in Career Site Builder - Recruiting Marketing

Keywords

Unable , validate , Single , Sign , SSO , CSB , Security , Key , Real-time , Sync , Single Sign-On Security Key  

, KBA , LOD-SF-RMK-INT , Int with RCM, Data Mapping, AwLi, Multilocation posting , Problem

Product

SAP SuccessFactors Recruiting all versions